Communication is key in just about every relationship. Whether with your partner, your best friend, your colleague or your tenant, it's important to be upfront and honest about where you stand. This is especially true when it comes to the relationship between landlord and tenant. Without communication, there is no trust. Without trust, you enter into an agreement that could end in disaster for both parties. Scott Safadi of Cal Bay Property Management advises all landlords to consider the following when establishing communication with new tenants:
Courtesy Calls are Key If your tenant walks into their home and a strange man is in their bedroom, their first inclination is to call the police. Even if the man explains they have a key, are performing maintenance and have been assigned to the unit, it's enough to set anyone on edge. There are laws dictating the kind of notice you're required to give tenants before entering their apartments. Without a courtesy call, you set your tenant and your contractor up for an awkward and potentially even dangerous situation. Put a Face to Your Name If your relationship with a tenant exists solely over email, text and phone, it'll be hard to earn their trust. After all, you're just the voice on the end of a line, no different than any other nagging call from a bill collector or spammer. By introducing yourself and checking in on tenants in person from time to time, you ensure an open line of communication and build a relationship that they can trust. Put Technology to Work If you're overseeing a huge multifamily property, popping in to check on folks isn't always an option. Instead, make sure you have an easy to use tenant portal for folks to report maintenance problems, alert you to concerns and address frustrations they might have. This kind of tool is key to getting in front of bad reviews that might end up on Yelp or Google.
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AuthorScott Safadi leverages extensive experience in the real estate industry to serve as the CEO of Cal Bay Property Management (CBPM), which he founded in Palo Alto, California. Archives
January 2020
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