With property to manage and tenants to please, it's difficult to find time in the day to build relationships with the people who live on your property. Tenants are often equally as busy, with kids, work and hobbies keeping them occupied. In many cases, property managers and their tenants interact only when something goes wrong. Scott Safadi of Cal Bay Property Management warns fellow rental professionals not to allow this kind of relationship to become the norm. Tenants will start associating you with maintenance requests, complaints and overdue rent payments, when ideally, they'd think of you as a trusted acquaintance. Try these tips to nurture existing realtionships and start new ones off right:
Communicate Clearly and Frequently Don't wait until you hear from a tenant to chat with them about their life. Instead, open the lines of communication to establish protocol for a back and forth with your tenants. Whether you prefer email, text or phone calls, don't let the only time you communicate be when you need something. When you do have bad news to share, be open, upfront and honest about why you're contacting residents. Be Respectful During Disagreements You and your tenants won't see eye to eye on everything. In fact, conflicts abound in the world of property management. That doesn't have to be a bad thing. By remaining respectful towards your tenants through whatever disagreement you might be having, you set the tone for a better relationship in good times and bad. Even when you have to put your foot down and insist on charging a late fee, increasing the rent or fining a tenant for a noise violation, your tone says it all. Show Compassion There is a real intimacy that comes with working in the property management industry. You'll see people at their most vulnerable moments, occasionally in their pajamas, and at times, when they're emotional. By treating your tenants with compassion at all times, you earn the trust and respect of the folks renting from you. - Scott Safadi, Cal Bay Property Management
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AuthorScott Safadi leverages extensive experience in the real estate industry to serve as the CEO of Cal Bay Property Management (CBPM), which he founded in Palo Alto, California. Archives
January 2020
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